Return & Refund Policy

Last Updated: July 2026

At ToFates, customer satisfaction comes before everything else. We believe online shopping should be completely risk-free. That’s why we offer a return policy that goes beyond what most fashion brands provide.

🛡️ ToFates Satisfaction Guarantee

If we fail to deliver the fabric quality, color, or overall product appearance that we promised on our website, you have the right to return the product.

You can either:

  • Return the product instantly while the delivery rider is present, or
  • Request a return within 3 days of receiving your order by contacting us via WhatsApp.

This customer-first commitment is unique to ToFates and reflects our promise of honesty, transparency, and quality.

3-Day Return Eligibility

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • You received the wrong size.
  • The product’s fabric quality does not match what we promised.
  • The product color is significantly different from what was shown on our website.
  • The product does not match the overall appearance or finishing presented on our product page.

Instant Return During Delivery

Please inspect your order before accepting delivery.

If you believe the product does not match the quality, color, or appearance promised by ToFates, you may refuse the delivery immediately and return it to the rider without any hassle.

Return Conditions

To qualify for a return, the product must:

  • Be unused and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Include the original invoice or order number.

Items Not Eligible for Return

  • Change of mind after purchase.
  • Ordering the wrong size by the customer.
  • Products that have been used, washed, or altered.
  • Products with removed tags.
  • Return requests made more than 3 days after delivery.

How to Request a Return

To request a return, simply send us a message on our official WhatsApp within 3 days of receiving your order.

Please include:

  • Order Number
  • Your Name
  • Phone Number
  • Photos or a short video (if applicable)
  • Reason for the return

Our support team will review your request and respond as quickly as possible.

Please do not send any product back without receiving our confirmation.

Return Shipping

If your return is approved because:

  • We sent the wrong product
  • The product was damaged
  • The product was defective
  • The product did not match the quality, color, or appearance we promised

ToFates will bear the return shipping cost.

Refunds

As ToFates currently operates with Cash on Delivery (COD), approved refunds will be processed through:

  • bKash
  • Nagad
  • Bank Transfer

Refunds are usually completed within 3–7 business days after the returned product has been inspected and approved.

Our Promise

We don’t expect perfection from our customers—we expect it from ourselves.

If we fail to deliver what we promised, we’ll gladly accept your return. This commitment reflects what ToFates stands for: Trust. Transparency. Customer Satisfaction.